Refund Policy

Thank you for choosing our products. Your complete satisfaction with your purchase is our commitment, so we’ve outlined our return policy to ensure a clear and seamless process:
1. Return Eligibility
Returns are accepted within 30 calendar days from the delivery date, as confirmed by tracking information.
To qualify, items must remain in their original, unused condition, with all original packaging, tags, labels, and accessories intact (e.g., no signs of wear, damage, or modification).
Certain items are non-returnable due to safety, hygiene, or custom attributes, including personalized products, perishables, intimate apparel, and opened skincare or cosmetic items. A full list of non-returnable items is available on individual product pages.
2. Return Process
Submit a Return Request: Before sending any items back, contact our customer service team via [email/online form] with your order number, the name(s) of the item(s) to be returned, and a brief reason for the return. We will review your request within 2 business days and issue a Return Authorization (RA) number if approved.
Prepare the Shipment: Pack eligible items securely (we recommend using the original packaging if possible) and clearly mark the RA number on the outer package. Note: Unauthorized returns (without an RA number) may be rejected or delayed.
Ship the Item Back: You are responsible for arranging and covering return shipping costs, unless the return is caused by our error (e.g., incorrect item sent, defective product). Please keep the return tracking number for reference—we are not liable for lost or damaged return shipments.
3. Refund & Exchange Details
Refunds: Once we receive and inspect the returned item(s) (typically within 3–5 business days of arrival at our warehouse) and confirm they meet eligibility requirements, we will process your refund. Refunds will be credited to your original payment method, with processing times varying by payment provider (usually 5–10 business days).
Exchanges: If you wish to exchange an item (e.g., for a different size or color), specify your desired replacement in your return request. Exchanges are subject to stock availability; if the requested item is out of stock, we will automatically process a refund instead.
Deductions: For returns due to customer preference (e.g., change of mind), a small restocking fee (up to 10% of the item’s purchase price) may be deducted from the refund. No restocking fees apply to returns resulting from our errors or defective products.
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